Terms and Conditions

1. General

• We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
• Any sales activities at our e-store do not have relationship to our physical authorized retail shops. The prices listed in our e-store may differ from the prices of the same products in our physical authorized retail shops. The applicable price shall be the price listed in our e-store as at the date of purchase.
• Images of any goods and Services posted are only for reference. All prices are in Hong Kong Dollar (HKD). Wines are in standard size (750ml)/ Sakes are in standard size (720ml) unless otherwise stated.
• All promotions / offers are in limited quantity and on a first-come first-served basis. We reserve the right to reject an order in the event that the products or services requested are unavailable.
• Wine Library Company Limited reserves the right to amend the Terms & Conditions related to promotions / discount without prior notice.
• Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor (i.e. age under 18) in the course of business.

• Wine Library Company Limited reserves the right to change the entry requirements for our tastings at any given time. We will give prior notice of any changes, if any dispute arises our decision will be final.

2. Registration 

• You are required to register as a user before placing any order through our e-store. During the registration, you must provide us with accurate and up-to-date registration information and safeguard your username and password. TUnder your authorization we will assume that any person using the e-store with your username and password is either you or is authorized to act on your behalf.
• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
• In the event that your account is not used for a specified period (currently, 3 years), we have the right to deactivate your account and all your accumulated points or other benefit will be forfeited. You will need to reapply for a new account if you wish to make further purchase at our e-store.

3. Payment Method

• Goods are offered on cash terms. Hong Kong Dollar (HKD) is the only recognized currency accepted for payment. Our e-store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us.

4. Storage of Wine

• Pick-up / delivery of goods need to be arranged within 14 days upon payment. Customers are recommended to store wines in 24-hour facility with constant temperature, humidity and light control.

5. Exchange/ Return

• Exchange / return of goods are not allowed under the following situations:
• Wine priced HK$800 or more (per bottle)
• Wine aged 10 years or more
• Wine cellars* / glassware / wine accessories

*Please refer to exchange / warranty provided by manufacturer

• Customers has the responsibility to check the condition of any goods received and any damaged/ faulty goods should be reported to our customer hotline within 7 days starting from the date of sales transaction. Goods sold are not refundable. The damaged / faulty goods will be replaced with well-conditioned one. If identical goods are not available for exchange, customers can choose another item and will need to pay for the price difference (if any).
• For any exchange/ return, it is free of charge. However, we reserve the right to charge the payment transaction fee from the customers if an exceptional situation arises.

6.  Cancellation or Refund 

• Cancellation or refund is not allowed after confirmation and payment of an order.