Privacy Policy

Our statement

We are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy Statement explains the various types of personal data we collect and how we process and protect such data.

We treat your personal data confidentially at all times and ensure that the policies and practices regarding the collection, use, retention, disclosure, transfer, confidentiality, and access to personal data comply with the laws of Hong Kong.

Personal Data Collection Statement ("In regard to this statement")

This Statement is issued by Wine Library Company Limited, collectively referred to as ("we"), in accordance with the Privacy Ordinance for the operation of our retail business.

1. This Statement is updated to date;
2. Our definitions

In this Statement, unless otherwise specified, certain terms are defined as follows:

• "Effective Date" is as of September 1st, 2024.
• "Our Application" refers to the application operated by us available on designated mobile devices.
• "Our Customer Hotline" refers to the service hotline number listed on our website.
• "Our Stores" include other forms of retail stores that we may operate from time to time (including online or physical stores).
• "Privacy Ordinance" refers to the Personal Data (Privacy) Ordinance (Cap 486 of the Laws of Hong Kong).
• "Personal Data" has the same definition as "personal data" under the Privacy Ordinance.
• "Our Website" is winelibraryhk.com.hk.
• "Registered Account" refers to customers who have registered an account on our application or our website.

Personal Data: What We Collect and Why We Collect Personal Data

3. In order for you to become a registered account holder and enjoy our various products and services, it is necessary for you to provide us with certain essential personal data as instructed at the time of collection. We may also request additional information to help us provide you with customized products and services that we believe may be of interest to you. The different types of personal data we may collect include your name, address, email, phone number, shopping preferences, and hobbies. We reserve the right to collect, hold, process, and/or use personal data from the database for this purpose in each case, and in accordance with the provisions of this image. If you are unable or unwilling to provide us with complete and accurate personal data, we may not be able to provide or continue to provide our products and services to you.

Regarding the usage of personal data

4. You agree that we may use and retain the personal data you provide to us, as well as the data you generate while using our website and/or our application, for the following purposes:

• Processing your registration as a customer
• Providing you with our services
• Management, operation, and maintenance of our website and/or our application
• Providing you with regular information, including details about our retail business and related promotions
• Supplying you with retail products or services you request
• Processing purchase orders from our stores, including verifying your payment details/status
• Conducting lotteries, games, or competitions in which you participate
• Performing data sorting and analysis to help us understand your characteristics and purchasing behavior, and to offer you other services that better meet your needs, assisting us in selecting retail products or services you may be interested in
• Designing and providing you with suitable products, or improving existing services
• Investigating complaints, suspicious transactions, and researching service improvement measures
• Preventing and detecting crimes
• Making disclosures as required by law
• Comprehensive behavior analysis

5. With your consent or the indication of a lack of objection, we will use your personal data for direct marketing purposes regarding the following matters (whether through mail, email, phone, text message, or any channels currently in use or that may be available in the future).

6. We may disclose and transfer (whether in Hong Kong or overseas) your personal data to agents and contractors who are obligated to keep it confidential, in order to provide us with management, data analysis, marketing and research, telecommunications services, professional services, or other similar services.

7. In the event of the restructuring of our retail business and/or merging, selling, or transferring (including part or all of the assets or equity) with us or third parties, we may disclose or transfer (whether in Hong Kong or overseas) your personal data to relevant actual or proposed assignees for the purposes described in clauses 5 and 6 of this statement.

Browsing Information Collected from You, Known as "Cookies"

8. When you enter our website, our applications, and other related sites (collectively referred to as "these sites"), we use cookies and similar technologies to collect data about you. Cookies are files that store information on your computer's hard drive or browser. This means we can recognize you when you have previously logged into these sites. We use cookies to assess your usage, browsing, and shopping habits on these sites, personalize your website experience, and evaluate your activities on these sites, making them easier to use in order to provide you with the best user experience.

9. When you enter these websites, the types of information we may collect from you include:

• Information about the type of browser you are using
• Details of the web pages you have viewed
• Your Internet Protocol address (IP address)
• The hyperlinks you have clicked on
• The websites you visited before entering our site

10. You can refuse to accept cookies by modifying the relevant Internet or browser options settings on your computer system, but you may not be able to use or activate all the features and services of these websites.

11. Regarding cookie settings, your rights concerning personal data:

• To check whether we hold any of your personal data
• To review the personal data we hold about you
• To request that we correct any inaccurate personal data
• To clarify on the policies and practices we adopt regarding personal data (from time to time) and the types of personal data we hold
• To request at any time to stop receiving direct marketing messages from us

If you have further questions in regard to the above requests, please email or mail to the following email address/ address:

Email: info@winelibraryhk.com.hk

Contact Wine Library Company Limited by mail directed to the address: 3/F, Block A, Veristrong Industrial Centre, 34- 36 Au Pui Wan St, Fo Tan, New Territories, Hong Kong

12. According to the Privacy Ordinance, we have the right to charge a reasonable processing fee for requests to access personal data.

Protecting Your Personal Data

13. We will maintain appropriate technical and organizational measures to protect the personal data you provide to us from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to your personal data.

14. This privacy policy statement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

15. We may occasionally change this privacy policy statement by publishing updated versions on our website and applications.